Case Study: Chimes Delaware achieves reduced overtime and streamlined scheduling with When I Work

Chimes Delaware - Customer Case Study

Chimes Delaware provides 24/7 staffing to more than 300 employees across 50 group homes, including house managers and direct support professionals. Scheduling was done manually on spreadsheets with hardcopy distribution, which was time-consuming and caused poor communication, missed shifts, excessive hours and rising overtime costs.

When I Work automated scheduling and added two-way text messaging, letting house managers assign shifts and monitor allocated hours in one place. The result was streamlined scheduling, improved staff communication, fewer missed shifts and a significant reduction in overtime.

Chimes Delaware

Michael Dube

Program Director