Case Study: Bellhops achieves streamlined scheduling and happier employees with When I Work

Bellhops - Customer Case Study

Bellhops is a moving and lifting labor company that connects athletic college students with customers across 10 locations (83 employees) and operates a call center to manage demand. Their scheduling needs — irregular hours, frequent shift changes, and a mobile workforce — outgrew their previous tool, PlanDay, which proved unreliable for communication and lacked payroll integrations like Gusto.

Bellhops adopted When I Work for its mobile-first, hourly-workforce features: My Availability, time-off requests, team messaging, clock-in, and labor budgeting. The switch cut scheduling time by several hours weekly, improved communication and employee ownership of schedules, and enabled plans to expand When I Work across 130+ cities.

Bellhops

Matt Harb

Director of Customer Experience