Case Study: NBCUniversal achieves easier scheduling and better team communication with When I Work

Australian technology university finds perfect fit with When I Work

NBCUniversal's Technical Support team faced challenges with employee scheduling, as staff were unable to access their shifts outside of work, leading to miscommunication and missed shifts. To solve this, they turned to the vendor When I Work and its scheduling tools.

By implementing When I Work’s app, NBCUniversal empowered employees to view their schedules from anywhere and improved communication through Team Messaging. This solution saved managers an estimated 8 hours per week in administrative tasks and resulted in higher satisfaction for both employees and managers. The team also uses the platform to manage 125 employees across 10 schedules.

NBCUniversal

Katie Bryant

Director, On Air Operations