Case Study: Chimes improves accountability and reduces overtime with When I Work

Assisted Living facility improves accountability and reduces overtime

Chimes, a provider of assisted living and group home staffing, faced significant challenges in managing schedules for over 300 employees across 50 locations. Their manual, spreadsheet-based system was time-consuming and led to poor communication, resulting in missed shifts and excessive overtime costs. To address this, they turned to the vendor When I Work and its scheduling product for a solution.

By implementing When I Work, Chimes streamlined its schedule creation and communication process. The platform allowed house managers to easily coordinate staff assignments, while two-way text messaging kept employees informed with alerts and reminders. As a result, When I Work greatly reduced overtime costs and improved overall accountability, with the customer confirming the solution was well worth the investment.

Chimes

Michael Dube

Program Director