Case Study: Ace Hardware achieves 3 hours/week time savings and improved staff accountability with When I Work

Ace Hardware - Customer Case Study

ACE, a single-location ACE retail hardware store with 17 employees across sales, management and cashier roles, needed reliable staffing to maintain high customer service. Schedules were posted in the break room, but employees frequently forgot shifts and called the supervisor, and time-off requests, swaps and absenteeism created extra management burden and risked service quality.

By adopting When I Work, managers can build schedules quickly and staff can view and confirm shifts online or via phone and text, with automatic reminders. The tool saved the manager about three hours per week, increased employee accountability and engagement, and streamlined communications—helping maintain proper staffing and a better customer experience.

Ace Hardware

Chris Hindle

Store Manager