Case Study: Financial Services Compensation Scheme boosts employee experience with WeThrive

How individuals at FSCS are owning their employee experience

The Financial Services Compensation Scheme (FSCS) sought to shift from a traditional top-down employee engagement model to a strategy where individuals could own their employee experience. To achieve this, FSCS partnered with WeThrive to gain deeper, more actionable insights into their workforce's needs, moving away from the limitations of anonymous surveys.

WeThrive provided FSCS with its non-anonymous survey platform, which delivered individual-level insights. This allowed managers to pinpoint and address specific employee concerns, such as Covid-related anxieties about commuting. The solution enabled FSCS to take targeted actions, including redesigning their office for hybrid work and implementing mental health support. As a result, FSCS saw employee perception of its culture rise from 43% to 86% positive and achieved an eNPS score of 55.

Financial Services Compensation Scheme

David Blackburn

Chief People Officer