Case Study: MyEyeDr increases online bookings 2.5x with West Monroe Partners

MyEyeDr increases online bookings 147% with West Monroe Partners

MyEyeDr, a rapidly growing healthcare provider, faced challenges with its third-party patient scheduling system, which created user experience issues like double booking and offered limited insights into patient behavior. They partnered with West Monroe to co-create a custom, human-centered scheduling platform to enhance the patient experience and gain actionable data.

West Monroe worked closely with MyEyeDr to develop and deploy the new platform across 700+ locations in just eight months. The solution eliminated key pain points and led to a 147% increase in online bookings and a 360% improvement in patient onboarding completion. These results significantly boosted customer satisfaction and created long-term operational efficiencies for MyEyeDr.

MyEyeDr