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Visit WebsiteA new growth strategy enables 16% efficiency lift and acquisitions
$1B Software Company
West Monroe Partners
West Monroe is a national business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Their team of more than 1,000 professionals across nine offices is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables them to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on their clients’ profitability and performance.
Case Studies
Showing 198 West Monroe Partners Customer Success Stories
Adams Street Partners A new custom application enables firm to enter data faster and with less effort
Adams Street Partners LLC
Digital agility drives new customer-centric strategy
AES Corporation
Angela Mendoza
SBU Manager, Customer Services
AES U.S. Strategic Business Unit uses customer data to meet evolving expectations
AES Corporation
Joe Bentley
AES U.S. SBU Market Leader
Algenist - Customer Case Study
Algenist
Frederic Stoeckel
CEO
Alliance Imaging takes important steps toward its vision of transforming scheduling centers into customer-centric, high performing contact centers
Alliance Imaging
Paula Harbert
Vice President of Patient Services
Sprinting towards a seamless patient care experience
Allina Health
Chris DuFresne
Director Information Services
Building industry-leading digital experiences that delivered $1 million in new revenue at Allina Health
Allina Health
Chris DuFresne
Director Information Services
A SharePoint-based portal strategy boosts communication and collaboration across organization's global membership base
American Geophysical Union
American Medical Association - Customer Case Study
American Medical Association
Justin DeJong
Vice President for Internal and External Communications
Better Information Leads to Better Offerings and Better Service
ATEK Access Technologies
Sherri McDaniel
President
A leading midstream gas processing business increases productivity and cuts costs by implementing unified communications
Aux Sable
Avenues World Holdings - Customer Case Study
Avenues World Holdings
Using customer experience to differentiate in a digital world
Barclaycard
Sylvia Veitia
Head of Customer Experience
Driving customer centricity through organizational redesign at Barclaycard
Barclaycard
Sylvia Veitia
Head of Customer Experience
Using a streamlined process to build digital capabilities that improve front-line employee effectiveness and satisfaction
BECU
Doug Marshall
SVP Retail
Boyer Children’s Clinic Change Management Ensures Long-Term Success of Software Implementation
Boyer Children’s Clinic
Mike Stewart
Executive Director
Updating critical infrastructure and processes to power exponential growth
BridgeHealth
Mark Stadler
Chief Executive Officer
A fast-growing health benefits company reimagines its existing tech and processes to allow future growth
BridgeHealth
Mark Stadler
Chief Executive Officer
In-depth process evaluation and streamlining provides a Chicago-based collegewith a solid foundation to support its rapid growth
Chicago-based College
Building a digital platform for City National Bank of Florida to drive $50 million in new revenue
City National Bank of Florida
City of Chicago - Customer Case Study
City of Chicago
City of Georgetown Texas Optimizing operations to enhance the customer experience
City of Georgetown Texas
Glenn Dishong
Utility Director
A Salesforce-based CRM platform paves the way for a SaaS company to enhance service and grow
Code42
Mark Mueller
Code42
Building a digital workplace for increased employee engagement and productivity
Columbia Forest Products
Cliff Cayer
Director, MIS
Project milestones and customer data visibility becomes a reality with Salesforce Sales Cloud
Commercial Manufacturing & Design Company
A customized Salesforce.com solution helps a community bank take first steps toward managing customer relationships
Community Bank
Public participation supporting an ambitious digital conversion
Con Edison
Consolidated Edison Creating an Empowered, Connected, and Productive Workforce
Con Edison
Launching a Digital Workplace to Drive a More Engaged, Motivated Workforce
Con Edison
Lionel Ing
Project Sponsor
Helping utilities manage new connection applications
ConnectTheGrid
A new prescriptive analytics platform paves the way for better service at a lower cost
Consumer Products Manufacturer
Proven customer journey mapping techniques to help organizations make impactful changes
Customer Journey mapping
Define My Style - Customer Case Study
Define My Style
Dental Care Plus Group - Customer Case Study
Dental Care Plus Group
A new optimized and digital process creates opportunity for streamlined retail operations
Domestic Discount Retailer
Family-owned Food Manufacturer Reducing Transportation Cost while Maintaining Excellent Service
Family-owned Food Manufacturer
FareStart - Customer Case Study
FareStart
Redesigning team roles and structure leads to 60% fewer redundant tasks
Farm Credit Illinois
West Monroe Streamlines the Supply Chain for a Fashion Company
Fashion Company
Financial Crimes Enforcement Network - Customer Case Study
Financial Crimes Enforcement Network
West Monroe Streamlines Loan Operations for Financial Holding Company
Financial Holding Company
Financial Institution with $94B in Assets
Financial Institution
Financial Institution with $85 Billion in Assets
Financial Institution
Leveraging Public Cloud Offerings to Streamline Maintenance of PCI-compliant Infrastructure
Financial Saas Company
From Data Silos to Centralized Customer Service Information and Insight
Flexera Software
Andrew McGovern
Flexera
Floresville Electric Light & Power System - Customer Case Study
Floresville Electric Light & Power System
Revamping in-store fulfillment processes to meet booming digital sales, while saving $117 million annually
Fortune 50 Retailing Company
Redesigning processes increased productivity by 52%
Fortune 50 Retailing Company
Managed services help a professional services firm make the most of its Salesforce investment
Fruition Partners
Glendale Water & Power An Outside-in Perspective for Better Customer Service
Glendale Water & Power
Harnessing technology for a customer service turnaround
Glendale Water & Power
How a digital transformation set the stage for rapid growth
Global Asset Management Firm
Better Marketing Campaigns to Support Growth
Global Consumer Lending Company
West Monroe Helps Manufacturer Increase Productivity
Global Manufacturing Company
A new tracking system is designed to deliver value—12 weeks sooner than expected
GlobalTranz
Carl Fields
Senior Director, Product Management
Greater Pittsburgh Community Food Bank - Customer Case Study
Greater Pittsburgh Community Food Bank
GTCR Delivered Improved Reporting and Better Business Insights
GTCR
GuideStone Financial Resources Integrated Sales Processes, Measurable Marketing Results
GuideStone Financial Resources
Harry Nelson
Executive Director
A Robust Salesforce Solution Enables Advocates to Focus on Patient Care and Satisfaction
Health Leads
Zach Goldstein
Director of Systems & Technology
High-Growth Regional Bank - Customer Case Study
High-Growth Regional Bank
West Monroe Partners helps HomeStreet Bank transform key systems and processes to maintain its accelerated growth
HomeStreet Bank
Hopewell Logistics - Customer Case Study
Hopewell Logistics
Brian Hishon
Vice President, Service Delivery
Accelerated deposit growth enabled by process improvement
Huntington National Bank
Tim Scholten
Senior Vice president of Online Services
Better client and associate experience, resulting in higher shareholder returns
IBERIABANK
Mike Boyd
Director of Strategic Risk Initiatives
Helping a large regional bank grow by adopting a digital operating model with nCino
IBERIABANK
Mike Boyd
Director of Strategic Risk Initiatives
From Assessment to a Successful Introduction of a New Travel and Expense Ecosystem
International Pharmaceutical Company
West Monroe helps a Pharmaceutical Firm Define and Implement its SharePoint Strategy
International Pharmaceutical Company
West Monroe Delivers Managed Services for an Investment Banking Firm
Investment Banking Firm
Improving customer experience and boosting productivity for a global field service organization
John Bean Technologies
Scott Millsap
Global Salesforce Program Lead
John G. Shedd Aquarium - Customer Case Study
John G. Shedd Aquarium
Kansas City Power & Light Comprehensive Migration Plans Provides a Successful Acquisition
Kansas City Power and Light
Land O’Frost - Customer Case Study
Land O’Frost
Claims processing optimized, operations transformed, goals achieved
Large Dental Benefits Providing Company
A modern claims platform cuts talk time 18%, delivers immediate progress toward a digital future
Large Dental Healthcare Company
Building a digital customer success platform drives a 75% increase in new customers
Large Healthcare organizations
Remediating cybersecurity risks across 30+ facilities—in just 10 weeks
Large Manufacturing Company
Large Midwest Utility - Customer Case Study
Large Midwest Utility
An innovative project management approach keeps a complex, multi-year technology project on track
Large Multi-OpCo IOU
Greater Efficiency Leads to Enhanced Customer Service
Large Municipal Utility
Large Municipal Water Utility Company - Customer Case Study
Large Municipal Water Utility Company
Large National Blues Plan - Customer Case Study
Large National Blues Plan
Natural gas distributor modernizes metering infrastructure and internal processes
Large Natural Gas Distributor
Fortune 500 company improves time-to-insight by 75% using centralized data
Large Technology Solutions Providing Company
Obeya Room Approach Helps a Large, Complex Investor-Owned Utility Realize Efficiencies and Cost Savings
Large Utility Company
Large Texas-based water utility transforms water delivery to realize $350 million in benefits and meet the utility’s conservation goals
Large Water Utility Company
Using transactive energy and distributed intelligence to achieve a more sustainable energy future
Large West Coast IOU
Restoring customer trust after public complaints of overcharging
Large West Coast Public Water Utility Company
Largest Healthcare Provider - Customer Case Study
Largest Healthcare Provider
Information architecture guides consolidation of multiple web sites into a single site design that improves visitor experience and customer engagement
Largest Insurance Brokerage and Risk Management Services Firm
Largest Midwestern Electric Utility - Customer Case Study
Largest Midwestern Electric Utility
Transforming efficiency, reporting, and employee experience with a custom nCino solution
Leading Agricultural Lender
Big Box Retailer Transformational Blueprint Enables Store Management Teams to Transition from Doers to Leaders
Leading Big Box Retailer
Increased backroom productivity starts with an app, but succeeds through process redesign and employee upskilling
Leading Big-Box Retailing Company
Designing a flatter, leaner organization structure saves $70 million annually
Leading Capital Markets Firm
New organization design in mega-merger lays foundation for 135% revenue growth
Leading Cloud Software Organization
Leading Consumer and Commercial Bank - Customer Case Study
Leading Consumer and Commercial Bank
Restructuring a troubled IT outsourcing arrangement leads to 80% less downtime
Leading Consumer Products Company
How prescriptive analytics helped a consumer products manufacturer streamline production and get to market faster
Leading Consumer Products Manufacturing Company
Merging two companies to realize $75 million in synergies
Leading Facility Services Corporation
Transforming a multinational bank’s sales produces $3.6 million in new revenue—and counting
Leading Financial Services Company
Successful recalibration effort helps get a health and wellness company back on track to achieve operations excellence and a consistent customer experience
Leading Health and Wellness Company
Merging two healthcare providers—in 150 days, with 10X ROI
Leading Healthcare Providing Company
Managed Services Support for a Growing User Base
Leading Healthcare Services Provider
Leading insurance broker achieves powerful data analysis capabilities
Leading Insurance Broker
A Portal Vision and Strategy Built on Extensive Agent Input
Leading Insurance Company
West Monroe Helps an Insurance Carrier Implement a New Sales Platform
Leading Insurance Company
Leading Investment Firm - Customer Case Study
Leading Investment Firm
West Monroe assisted a medical device company with a selection of a new ERP and CRM solution
Leading Mid-Market Medical Device Company
West Monroe Provides a Smart Grid Solution for Midwestern Utility
Leading Midwestern Utility Company
Leading Mortgage Company - Customer Case Study
Leading Mortgage Company
West Monroe helps Online Auctioner Get Their Acquisition Back on Track
Leading Online Auction Marketplace
Drive Process Improvement and Significant Future Benefits
Leading Online Brokerage Firm
Leading Online Tax Solution Provider - Customer Case Study
Leading Online Tax Solution Provider
Leading Population Health Company - Customer Case Study
Leading Population Health Company
Helping a private equity firm disrupt the CX market
Leading Private Equity Firm
Data-driven insights to invest with confidence—delivered in under 4 weeks
Leading Private Equity Investing Firm
Moving closer to a digital operating model leads to $60 million in new revenue and $9 million in savings
Leading Regional Bank
Retail and Commercial Bank Branch activity time standards
Leading Retail and Commercial Bank
West Monroe improves operations, inventory management and processes for a leading retailer
Leading Retailer
Leading Utility Company - Customer Case Study
Leading Utility Company
Logos Bible Software - Customer Case Study
Logos Bible Software
Andrew Skipton
Chief Financial Officer
Martin Bros. Distributing Co., Inc. - Customer Case Study
Martin Bros. Distributing Co., Inc.
MB Financial Bank - Customer Case Study
MB Financial Bank
Messenger LLC - Customer Case Study
Messenger LLC
Michigan IOU Turns to West Monroe for Industry and Communication Network Experience
Michigan IOU
Mid-Continent Oceanographic Institute - Customer Case Study
Mid-Continent Oceanographic Institute
Matt Mithun
Board Member
Demand for a seamless patient experience drove this health system to innovate—and led to 5x faster results
Mid-Size Health System Company
Operational improvements increase capacity by 37% to meet escalating demand
Mid-Sized Frozen and Freeze-Dried Raw Pet Food Manufacturing Company
Mid-sized Regional Health Insurer Laying the foundation for a better member experience and patient engagement
Mid-sized Regional Health Insurer
Technology’s human impact Better care coordination, better patient experience
Mid-sized Regional Health Insurer
Laying the foundation for a consistent digital experience across consumer retail banking channels
Middle-market Financial Institution
Midsize Investment Bank - Customer Case Study
Midsize Investment Bank
Restoring critical operations in one weekend following a DopplePaymer ransomware attack
Midwest-Based Community Bank
Planning, execution expertise keep a large utility on track to complete a multi-year smart-grid transformation
Midwestern Energy Delivery Company
MOD-PAC - Customer Case Study
MOD-PAC
Daniel Keane
President and CEO
MOD-PAC - Customer Case Study
MOD-PAC
A streamlined quoting process drives productivity and increased ROI
Morningstar
How automation and transparency in pricing unleashed new revenue for Morningstar
Morningstar
Vision and strategy to equip a healthcare provider to transform patient experience
MultiCare Health System
Florence Chang
Executive Vice President and Chief Operating Officer
MultiCare Health System Redesigning an Employee Engagement Strategy
MultiCare Health System
Wray Durst
Director of the Access Center
Envisioning a New and Improved Patient Experience
MultiCare Health System
Florence Chang
Executive Vice President and Chief Operating Officer
Naperville (DPU-E) Systems Integration helps bring a smart grid to life
Naperville’s Department of Public Utilities—Electric
Naperville (DPU-E) Cyber Security Plan Helps Reach Department of Energy Requirements
Naperville’s Department of Public Utilities—Electric
Naperville’s (DPU-E), Project Management Office Provides Foundation for Smart-Grid Initiative
Naperville’s Department of Public Utilities—Electric
How rethinking IT strategy saved more than $150 million annually
National Healthcare Company
Empowering a national healthcare payer to work smarter‒and digitally
National Healthcare Payer
Building out a new utility infrastructure for the modern age
National Investor-Owned Utility Company
National Transportation Company Frontline Management Assessment Unlocks Opportunities to Improve Engagement and Operational Efficiency
National Transportation Company
Nationally Licensed Insurance Producer - Customer Case Study
Nationally Licensed Insurance Producer
NatureBridge Enabling a non-profit to scale for the future
NatureBridge
Leigh Westerlund
Vice President of Operations
Navy Federal Credit Union - Customer Case Study
Navy Federal Credit Union
How change management and technology revolutionized Navy Federal’s customer experience
Navy Federal Credit Union
Tony Pica
VP of Business Services
Network Computing Architects - Customer Case Study
Network Computing Architects
Don Flynn
Chief Technology Officer
Nonni’s Foods LLC - Customer Case Study
Nonni’s Foods LLC
A win-win EV program for the utility and its customers, projecting 30% gains in EV adoption
Northwestern U.S. Utility Company
Adopting a real-time, data-driven approach to operations leads to $3 million in savings
Nufarm
OraPharma - Customer Case Study
OraPharma
With new AWS infrastructure, Paramount Staffing is primed for growth—at a much lower monthly cost
Paramount Staffing
Tina Schubert
Paramount Staffing
Merging two tech companies into one undisputed market leader—and realizing millions in synergies
Park Place Technologies
Kelly Greene
VP Corporate Development
Driving a world-class online experience and effortless interactions
PEMCO Insurance
Global healthcare supplier increases product output and decreases labor hours through operations overhaul
Pharmaceutical and Medical Product Supplier Company
Creating digital strategies and platforms to enable nimble responses to evolving customer needs
Premera Blue Cross
Curtis Kopf
Senior Vice President, Customer and Digital Experience
West Monroe's Managed Services Team Offers Strategic Assistance to Private Equity Firm
Private Equity Firm
West Monroe Implements Stable IT Infrastructure for Private Equity Firm
Private Equity Firm
Analysis delivers insight for acting on $1.1 billion cross-selling opportunity
Private Equity-Backed Software Company
Restoring a mortgage company’s IT systems after a cyberattack – in under 7 days
Private Equity, Financial Services Company
West Monroe Delivers Managed Services for an Investment Management Firm
Private Investment Management Firm
R.J. O’Brien - Customer Case Study
R.J. O’Brien
R.J. O’Brien - Customer Case Study
R.J. O’Brien
A simpler, easier, and faster way to integrate new data sources
Rapid Analytics Platform
Rapid Analytics Platform - Customer Case Study
Rapid Analytics Platform
Rappahannock Electric Cooperative: Developing a Comprehensive Communication Plan
Rappahannock Electric Cooperative
Improved Customer Satisfaction Drives Increased Revenue
RTI International Metals
Rebecca Lane
Director of Commercial Business Operations
Sargent & Lundy Implementing a New Disaster Recovery Plan
Sargent & Lundy
Seattle Repertory Theatre charts a road map for stronger governance, enhanced customer experience
Seattle Repertory Theatre
SONIFI Solutions - Customer Case Study
SONIFI Solutions
Strengthening resiliency and business continuity through storms and other disruptions
Southeast Municipal Electric and Water Utility
Southern California Edison Equipping the Workforce to Manage Smart Grid Technologies
Southern California Edison
Kvon Tucker
Evaluation Program Manager
StepLeader - Customer Case Study
StepLeader
Chris Hanburger
Vice President of Business Development
Sterling Bank launches three well-coordinated new websites that support its major re-branding initiative
Sterling Bank
Redesigning operations to improve customer experience and create a competitive advantage
SunTrust Bank
Roxann Moore
Head of Treasury Operations
Tangoe - Customer Case Study
Tangoe
Providing resources and security expertise to drive deal value
The Riverside Company
Building resilience to cyber incidents Protecting investments
The Riverside Company
Thorne Research, Inc. - Customer Case Study
Thorne Research, Inc.
Trading Technologies International SharePoint Solution for Capital Markets
Trading Technologies International
Redesigning a process to be more digital and customer-focused benefits all New Yorkers
Transit Innovation Partnership
Virginia Borkoski
Program Executive, External Partner Program
Umpqua Bank A new portal enables quality and consistent customer service from day one.
Umpqua Bank
Sonny Sonnenstein
Executive Vice President and Chief Information Officer
University of Washington - Customer Case Study
University of Washington
Tripling Velocity Commercial Capital’s loan originations with new technology
Velocity Commercial Capital
Chris Farrar
CEO
West Monroe Delivers Managed Services for a Venture Capital Firm
Venture Capital Firm
Versiti, Inc. - Customer Case Study
Versiti, Inc.
Visionworks enables organization-wide data analytics, increasing productivity by 15%
Visionworks
Chris Enslin
Chief Information Officer
Washington Federal Transitioning a Subsidiary to a New Banking Platform
Washington Federal, Inc.
Building a blockchain-based solution to track and approve electric vehicle credits
West Coast Investor-Owned Utility Company
Reviewing Meter to Cash Operations and High Bill Allegations To Restore Customer Confidence
West Coast Public Water Utility
Wilton Brands LLC - Customer Case Study
Wilton Brands LLC
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