Case Study: FirstBank of Puerto Rico achieves 25-30% efficiency gains with West Monroe Partners’ nCino and Salesforce lending transformation

FirstBank of Puerto Rico boosts commercial lending efficiency by 25-30% with West Monroe Partners

FirstBank of Puerto Rico faced challenges with outdated and siloed commercial lending workflows that hindered operational efficiency and customer experience. To modernize its processes, the bank partnered with West Monroe to implement a new lending platform built on nCino and Salesforce.

West Monroe co-developed and implemented the integrated nCino and Salesforce solution in just nine months. This new platform streamlined the loan lifecycle, which is estimated to result in a 25-30% efficiency gain. The transformation also anticipates a 15-20% improvement in customer satisfaction and an 18% rise in employee satisfaction.

FirstBank of Puerto Rico