Case Study: Farm Credit Illinois improves loan processing efficiency with West Monroe Partners

Farm Credit Illinois cuts loan cycle time by 36% with West Monroe

Farm Credit Illinois, an agricultural lending cooperative, partnered with West Monroe Partners to streamline its operations and eliminate bottlenecks in preparation for implementing a new loan origination platform. The challenge involved significant delays in underwriting and processing, which were slowing service and creating inefficiencies due to overlapping roles and redundant tasks across the loan lifecycle.

West Monroe Partners redesigned the organization's roles and team structure over a 10-week engagement. The solution involved analyzing the lending process, reassigning over 250 tasks, and creating a centralized loan operations team. This strategic role redesign resulted in a 60% reduction in redundant tasks, a 36% faster loan cycle time, and a 50% improvement in role clarity, setting the stage for a successful future technology adoption.

Farm Credit Illinois