Case Study: Con Edison achieves digital transformation and millions in savings with West Monroe Partners

Con Edison saves $285K annually with West Monroe Partners

Con Edison partnered with West Monroe to address challenges in employee communication and operational efficiency, as well as to modernize its energy systems for customers. The utility needed to better connect its 15,000 employees and secure regulatory approval for a major smart meter initiative to empower its customer base with smarter energy choices.

West Monroe developed and implemented an award-winning intranet, an engagement plan for meter deployment, and a data-driven analytics roadmap. This solution resulted in 76% of employees using the new intranet daily, the successful deployment of 5 million smart meters, and millions in annual savings, including ~$20 million in avoided costs. West Monroe's work transformed operations and fostered a culture of data-driven decision-making.

Con Edison