West Coast Consulting Group
40 Case Studies
Case Study: Unify Corporation achieves a single CRM and successful complex data migration with West Coast Consulting Group and Salesforce.com
A West Coast Consulting Group Case Study
Unify Corporation migrates 22,702 cases in 1 month with West Coast Consulting Group
The customer, Unify Corporation, an information management software company, faced the challenge of migrating complex case management data from AXS-One from RightNow to Salesforce.com under a tight schedule before their license expired. They engaged the vendor, West Coast Consulting Group, on the recommendation of their Salesforce account executive to complete this migration to a single CRM platform.
West Coast Consulting Group implemented a solution by analyzing the data, mapping it to Salesforce.com, and writing a custom Java program to facilitate the migration. They successfully moved over 22,000 customer cases, nearly 2.8 million case threads, and 30,000+ attachments within one month with 100% accuracy. As a result, Unify now uses Salesforce.com across all business facets, enabling more efficient operations and allowing their customer service team to provide exceptional service.
View this case study…