Case Study: San Francisco Board of Supervisors improves constituent communications with West Coast Consulting Group and Salesforce

San Francisco Board of Supervisors achieves 100% adoption with West Coast Consulting Group

The San Francisco Board of Supervisors sought to digitally transform its constituent communications to effectively manage inquiries from over 800,000 residents. Their challenge involved creating a unified system that still allowed each district office to manage its own data while categorizing, recording, and routing public inquiries. West Coast Consulting Group was selected to address this need using Salesforce.

West Coast Consulting Group deployed a Constituent Management System built on Service Cloud to manage inquiries and Marketing Cloud for outreach and newsletters. Using an agile methodology, the solution was implemented across all district offices in about three months, achieving 100% user adoption. This enabled the Board to communicate effectively with constituents, a capability that proved critical during the COVID-19 pandemic.

San Francisco Board of Supervisors