Case Study: Champion Broadband goes from paper to mobile CRM with West Coast Consulting Group

Champion Broadband goes from paper to mobile CRM in 3 weeks with West Coast Consulting Group

Champion Broadband, a provider of video, internet, and telephony services, faced a challenge as its sales team relied on paper notebooks and had no mobile access to customer data or pipeline visibility. The company engaged West Coast Consulting Group, which implemented a customized Salesforce.com CRM solution to address these issues.

West Coast Consulting Group delivered a mobile CRM system integrated with the Convergys billing system and Google Maps in just three weeks. The solution enabled sales reps to work entirely from mobile devices, eliminating paper processes and hardware investments. Management gained real-time performance dashboards, leading to increased efficiency and healthy competition among the team.

Champion Broadband