Case Study: Capital One boosts customer service and sales productivity with West Coast Consulting Group and Groove

Capital One boosts sales productivity by 20% with West Coast Consulting Group

Capital One, a major commercial bank, faced challenges with manual data entry processes for onboarding corporate credit card holders. This led to errors, shipping delays, and hindered their ability to scale operations. To address this, they worked with vendor West Coast Consulting Group to implement a solution using Robotic Process Automation.

West Coast Consulting Group developed an app that automated data entry and extended Salesforce capabilities. This integration eliminated manual processes, reducing the data entry error rate by 50% and cutting credit card cancellations by 27%. The solution also scaled to other lines of business, saving hundreds of employees countless hours and significantly enhancing productivity.

Capital One