Case Study: Therapy on Wheels improves payer compliance and stabilizes revenue with WebPT RCM

Therapy on Wheels navigates prepayment audits with WebPT across 50 therapists

Therapy on Wheels, a high-volume mobile therapy practice, faced a major challenge when a key commercial payer placed them under intense prepayment audit, halting cash flow and demanding perfect documentation for every claim. They partnered with WebPT and its RCM (Revenue Cycle Management) service to navigate this crisis and meet the payer's exacting compliance standards.

WebPT's RCM team provided expert, hands-on guidance to refine clinical documentation and workflows, specifically tailored to the practice's multi-state mobile structure and occupational therapy billing. This solution enabled Therapy on Wheels to achieve exceedingly high payer compliance, restore reliable cash flow, and move toward release from the audit. The scalable WebPT platform ensured consistent claims handling for their 50 therapists, turning a potential crisis into a stable foundation for growth.

Therapy on Wheels