Case Study: MTI Physical Therapy achieves 90%+ patient attendance and streamlined compliance with WebPT

Streamlined Operations and 90% Patient Attendance Drive Revenue Growth for MTI Physical Therapy

MTI Physical Therapy is a Seattle-area outpatient practice founded in 1998 with seven locations and 42 providers. After an unsatisfactory move from paper to MacPractice—an unintuitive system originally designed for dental offices—the team struggled with Medicare documentation requirements, compliance risk, and rising cancellations and no-shows while front-desk staff lacked time for reminder calls.

MTI switched to WebPT, citing its PT-focused design, strong customer service, and a seamless, well-supported go-live across all clinics. WebPT’s automatic appointment reminders pushed attendance above 90% (some clinics near 98%), automatic compliance triggers and better reporting improved documentation, billing accuracy, and cash flow, and outcomes tracking plus timely alerts helped leaders monitor productivity and keep clinics compliant.

MTI Physical Therapy

Scott Olson

Owner