Case Study: OSI Physical Therapy achieves regulatory compliance, faster documentation, and higher patient satisfaction with WebPT

OSI Physical Therapy - Customer Case Study

OSI Physical Therapy, founded in 1980 and operating nine clinics with 106 employees under CEO Jody Hahn, struggled with an outdated, non‑web EMR and an unresponsive vendor. Growing regulatory burdens (ICD‑10, PQRS, FLR) and a paper-based patient survey process left documentation inefficient, feedback slow and non‑actionable, and portability limited across locations.

OSI migrated to WebPT and implemented WebPT Reach, benefiting from a smooth transition, integrated billing, therapy‑specific workflows, and automated patient outreach. The partnership improved compliance and documentation efficiency, boosted online reviews and NPS (from 80 to 90), reduced patient dropouts by 10%, increased visits per case by 1.11, and raised revenue potential by about 6%.

OSI Physical Therapy

Jody Hahn

Chief Executive Officer