Case Study: Lakeside & Polson Physical Therapy achieves Medicare compliance and halves documentation time with WebPT

Lakeside & Polson Physical Therapy - Customer Case Study

Lakeside & Polson Physical Therapy is a two‑clinic outpatient practice in Northwest Montana co‑owned by Samantha Modderman, PT. After purchasing the clinics, Modderman discovered paper charts and an outdated DOS billing system that left documentation gaps and created significant risk of lost income and audit exposure—a critical problem given the large Medicare patient population.

They switched to WebPT EMR, which enforces Medicare requirements (PQRS, functional limitation reporting), provides compliance alerts, documents direct/indirect minutes and recertifications, and lets therapists carry forward flowsheet entries. The change cut documentation time roughly in half, mitigated billing and audit risk, improved payment collection, and freed the owner to focus on clinic productivity and care quality.

Lakeside & Polson Physical Therapy

Samantha Modderman

Clinic Co-Owner