Case Study: Physical Therapy & Wellness Institute achieves faster evaluations and streamlined clinic operations with WebPT

How Physical Therapy & Wellness Institute Transformed Operations to Enhance Patient Care0

Physical Therapy & Wellness Institute, founded by Robert Babb, PT, MBA, operates five clinics in Pennsylvania and was built on a consumer-centric model after acquiring a 5,000 sq. ft. facility from a bankrupt medical practice. The team struggled with disorganized records, unpaid bills, facility repairs and inefficient paper-based workflows; a January 2012 EMR implementation proved cumbersome and unhappy therapists and patients forced a change.

After 70 days they switched to WebPT, which enabled them to send initial evaluations within 24 hours and to prepare for visits, track referrals, monitor productivity, and view insurance and case-manager details on each patient’s dashboard. The system connected all five locations, improved referral communication through real-time tracking and faxing, added automated reminders and reporting features, and—thanks to responsive vendor support and frequent updates—helped PTW become leaner and deliver a more consistent, memorable patient experience.

Physical Therapy & Wellness Institute

Robert Babb

Founder and President