Case Study: Egan PT achieves 100% capacity in 6 weeks with WebPT

How Egan PT scaled its clinic to 100% capacity within 6 weeks of opening

Egan PT, a new outpatient private practice founded by Josephine and John Egan in Potomac, Maryland, needed to streamline operations and automate manual tasks as they launched during the pandemic. Josephine was already familiar with WebPT EMR, but the clinic needed more support across front-office and back-office workflows, including appointment reminders, digital patient intake, and benefit verification.

WebPT helped Egan PT implement automated front-office tools and digital intake workflows, improving registration, charting, and patient communications. The results were significant: the clinic needed only a part-time front-office employee for about four hours a week, staff adapted in just two to three hours, and Egan PT reached full capacity with 100% productivity within six weeks of opening.

Egan PT

John Egan

Business Manager