Case Study: Horizons Physical Therapy achieves less than 4% A/R and saves hours per week with WebPT RCM Service

Horizons Physical Therapy Streamlines Revenue Cycle Management

Horizons Physical Therapy, a small clinic in Waynesboro, Virginia founded by Christine Wood, PT, DPT, specializes in chronic pain and manual therapy. Although the practice had used the WebPT EMR from the start, its prior revenue cycle management (RCM) vendor—designed for MDs and dentists—struggled with PT-specific codes, was unresponsive, and forced the clinic to micromanage claims and fax notes to insurers.

After switching to WebPT’s RCM Service, billing became integrated with the EMR and handled by a dedicated RCM team, freeing up several hours per week and eliminating constant follow‑ups. The practice now enjoys a faster, more consistent payment cycle, an average A/R under 4%, and better communication—outcomes that Christine Wood says she enthusiastically recommends to other therapists.

Horizons Physical Therapy

Christine Wood

Owner