Case Study: Gateway Physical Therapy achieves improved efficiency, audit-ready compliance, and 10% caseload growth with WebPT

Gateway Physical Therapy Streamlines Operations, Boosts Caseloads, and Garners Physician Respect

Gateway Physical Therapy is an outpatient clinic in Keller, Texas, founded in 2011 by Nita and Gordon Chen. While offering physical therapy, weight-loss, and sports-performance services, the practice struggled with time-consuming, paper-heavy documentation and difficulty organizing notes to ensure complete, compliant records—efficiency was their primary challenge.

They implemented WebPT, a cloud-based, therapy-focused EMR with pre-built documentation, intuitive scheduling, anytime/anywhere access, and easy document sharing. The system streamlined workflows, improved compliance (helping them breeze through two federal audits), strengthened physician relationships that increased caseloads by about 10%, and saved the clinic significant time and money.

Gateway Physical Therapy

Nita Chen

Chief Financial Officer