Case Study: Chandler Physical Therapy achieves perfect documentation and fewer no-shows with WebPT

15% reduction in no-show and cancellations for Chandler PT

Chandler Physical Therapy, a family-run clinic in Chandler, Arizona owned by Eric and Ashley Christensen, struggled with paper charts and an ill-fitting EMR that produced unreadable notes, clutter, and limited reporting. After trying a general system (Practice Fusion) that wasn’t designed for physical therapists, the team needed a PT-specific solution to standardize documentation, track metrics, and streamline billing.

They switched to WebPT for its therapy-focused design and hands-on onboarding; training was smooth, integrations with billing worked, and therapists adopted the workflow quickly. As a result Chandler PT achieved a perfect note completion rate for nearly two years, saw a 10–15% drop in no-shows and cancellations from automated reminders, saved about one hour per week in documentation time, and gained actionable reports on productivity, referrals, and billing.

Chandler Physical Therapy

Eric Christensen

Co-Owner