Case Study: KLM Cityhopper achieves faster compliance and manual management with Web Manuals

KLM - Customer Case Study

KLM Cityhopper, the regional airline subsidiary of KLM, faced challenges with outdated manual processes. They relied on hard-to-maintain Excel sheets and specialized software that required trained editors, making compliance with regulations like EASA difficult and time-consuming. To address these inefficiencies, they partnered with vendor Web Manuals to implement its digital document management and compliance solution.

Web Manuals provided a web-based platform that streamlined the creation, distribution, and updating of operational manuals. The solution featured direct links to regulations, automated revision tracking, and an intuitive editing interface that required no specialist training. This implementation, completed in just 100 days, resulted in a dramatic reduction in manual amendment times from three weeks to just 2-3 days. The Web Manuals system significantly enhanced compliance by ensuring no regulatory updates were missed and provided a solid, interconnected foundation for all documentation.

KLM

Ferry Van Zalen

General Operations Engineer