Case Study: Yuma Regional Medical Center achieves $36M net revenue increase with Waystar

Yuma Regional Medical Center Achieves $36 Million Increase in Net Revenue

Yuma Regional Medical Center, a 406‑bed not‑for‑profit acute care facility in Yuma, Arizona, faced significant revenue‑cycle challenges: widespread missing charges, recurring denials with unclear root causes, and high bad debt/write‑offs from self‑pay and charity patients. To address these gaps and gain end‑to‑end visibility, the hospital turned to Waystar and deployed its Charge Integrity, Denial Avoidance and Coverage Detection solutions.

Waystar used predictive analytics, intelligent workflows, reporting and advisory services to identify root causes and drive process change. Waystar Charge Integrity uncovered $27 million in net revenue in 35 months; Waystar Denial Avoidance delivered $17 million in denial improvement in 22 months, a 5% lift in denial collections and a 4.6% increase in net revenue; and Waystar Coverage Detection produced a 20.4% hit rate on insurance for patients presenting as self‑pay, contributing roughly $2.7 million in additional collections—while helping the hospital form a cross‑departmental denials committee and improve revenue‑cycle processes.

Yuma Regional Medical Center

David Willie

Chief Financial Officer