Case Study: WakeMed reduces prior authorization burden with Waystar

WakeMed streamlines prior authorizations with Waystar, leveraging 72% automatic approvals

WakeMed, a large health system, faced the significant administrative challenge of managing an overwhelming volume of prior authorizations, which was driving delays, denials, and creating a heavy staff burden. To address this, they partnered with the vendor Waystar to implement automation and real-time workflows to reimagine the process.

Waystar's solution combined automation, real-time payer connectivity, and AI-driven workflows. This implementation allowed WakeMed to achieve a tremendous reduction in manual effort, enabling staff to be repurposed to higher-value work. While specific figures for WakeMed are not provided, a similar Mercy case study from the text demonstrates the powerful results possible with Waystar, where 72% of 120,000 monthly transactions were automatically approved.

WakeMed