Case Study: US Physical Therapy improves denial management and cash performance with Waystar

US Physical Therapy boosts liquidation rate 3% with Waystar

US Physical Therapy (USPh), a company managing hundreds of physical therapy clinics across 41 states, faced a challenge with fragmented reimbursement operations as it expanded. They needed greater visibility and more consistent workflows across different payers and regions. To address this, they partnered with the vendor Waystar to implement its AI-powered platform for revenue cycle management.

By utilizing Waystar's solutions, including Denial Management and AI-powered automation tools, USPh standardized its data and streamlined workflows across claims and prior authorizations. This provided centralized intelligence, allowing teams to identify trends and resolve issues faster. The solution resulted in a 3% increase in their liquidation rate, creating a meaningful financial impact and improving operational efficiency.

US Physical Therapy (USPh)