Case Study: Oasis Counseling achieves faster payments and cleaner claims with Waystar

Streamlining eligibility, claims and remit processes to accelerate payments and cashflow

Oasis Counseling, a private outpatient mental health clinic in Las Vegas, faced long claim turnaround times, poor tracking of electronic claims and mailed payments, and inefficient workflows with its previous clearinghouse. To achieve cleaner claims, faster payments and better use of staff time, Oasis Counseling selected Waystar’s cloud-based revenue cycle and clearinghouse solutions for eligibility, claims and remits.

Waystar implemented unified eligibility verification, end‑to‑end claims management and automated remittance (including electronic remittance advice with auto-posting to Azalea), producing measurable results: first‑pass clean-claims improved from 97.9% to 99.5% in eight months and AR days were reduced by 32%. Oasis reports faster payments, easier front‑end rejection fixes, reduced manual effort and a smooth implementation and supportive ongoing service from Waystar.

Oasis Counseling

Lauren Adamczak

Vice President