Case Study: CHRISTUS Health achieves streamlined denial management and a 1% annual collections lift with Waystar's AR Manager

Streamlining denial management processes across the health system and creating efficient procedures by leveraging advanced insights

CHRISTUS Health, a health system operating a 400+ employee back office with two central business offices, needed to streamline claims denial processes to reduce costs, save time, and boost collections. In 2014 CHRISTUS Health partnered with Waystar to address these challenges, adopting Waystar’s Connance AR Manager and Claims Statusing solutions to target denial management across their billing offices.

Waystar implemented Connance AR Manager and Claims Statusing to apply predictive denial analytics, automated claims statusing, and optimized workflows that prioritize high‑value accounts and standardize follow‑up. The Waystar solution improved efficiency and financial recovery, delivering a 1% annual increase in collections plus a 15–25% reduction in denial and underpayment follow‑up, reduced AR days, improved collector productivity, automated work queuing, and stronger denial prevention and revenue integration.

CHRISTUS Health

Ryan Thompson

Vice President, Revenue Cycle