Case Study: Stanford Children’s Health achieves 30% higher collection rates and 20% more reimbursement within 45 days with Waystar

Stanford Children’s Health - Customer Case Study

Stanford Children’s Health (including Lucile Packard Children’s Hospital) struggled with fragmented, outsourced claims processing that raised costs, delayed reimbursements, and generated large volumes of paper claims. To resolve this, they engaged Waystar and adopted Waystar’s cloud-based claims solutions, bringing claims management and payment posting back in-house.

Waystar implemented automated, customizable applications (including Claims Processing, Remit Management, Claims Management, Eligibility Verification and Patient Payments) integrated with Stanford’s Epic system, streamlining workflows and reducing manual rework. As a result, Stanford Children’s Health saw a 30% increase in collection rates, a 70% reduction in daily paper claims, 20% more reimbursement within 45 days, billing volume handled doubled while using >20% fewer dedicated FTEs, and reimbursement within 45 days improved from ~70% to close to 90% after implementation.

Stanford Children’s Health

Andrew Ray

Director of Professional Revenue Cycle