Case Study: SCP Health achieves faster, fuller patient payments and improved patient financial care with Waystar

SCP Health - Customer Case Study

SCP Health, a national clinical practice management company serving 36+ states and thousands of clinicians, faced a fragmented patient financial experience: an outdated payment portal with limited functionality forced patients to call for billing help and created inefficiencies for staff. To modernize billing and increase collections, SCP Health partnered with Waystar and deployed Waystar’s Patient Payments and Patient Statements + Lockbox solutions, including a digital‑first billing experience and an online/mobile payment portal.

Waystar implemented electronic statements, a mobile-friendly self‑service payment portal, secure messaging, and online payment‑plan enrollment that integrated with SCP Health’s management systems. Within six months nearly 120K patients opted into e‑billing; portal adoption rose 300%+, 70%+ of payments are now self‑service, average days to pay fell by 65%+, 25% of patients engage with bills within a week, printing/mailing costs dropped 14%, NPS improved 40%, and patients who enroll in online plans pay 25% more per month—delivering faster, fuller payments and operational efficiencies for SCP Health.

SCP Health

Keith Cantrell

Chief Revenue Officer