Case Study: Rotech prevents denials and uncovers coverage earlier with Waystar

Rotech reduces avoidable denials with Waystar

Rotech was facing challenges with eligibility and enrollment errors that were delaying claims, creating rework and putting revenue at risk. These issues often forced their teams to start the process over, which slowed reimbursement and created patient confusion. To address this, Rotech partnered with vendor Waystar to implement its real-time eligibility, batch processing, coverage detection and analytics services.

The solution implemented by Waystar connected eligibility into Rotech's front-end workflows, allowing for earlier coverage verification. This helped Rotech identify coverage changes for recurring services and uncover missing payer details faster. Waystar also provided analytics to understand denial root causes and a clearer view of what needed attention, enabling staff to focus on exceptions. As a result, Rotech reduced manual work, prevented avoidable denials and protected more revenue upstream.

Rotech