Case Study: Renown Health achieves a 21% increase in patient payments and 50% reduction in AR days with Waystar

Renown Health - Customer Case Study

Renown Health, a not-for-profit Nevada health system serving over 1,000,000 patients annually and the region’s only Level II Trauma Center, faced a fragmented patient financial experience under a legacy vendor. Staff relied on point solutions, manual reconciliation and multiple credit card vendors, and patients couldn’t view statement images in the portal or receive electronic-first communications—so Renown turned to Waystar and its Patient Payments solution to unify billing and payments.

Waystar implemented a single, smart platform integrated with Renown’s Epic EHR—consolidating billing, enterprise payment processing, PatientWallet®, Billpay, IVR, lockbox, guest pay and text-to-pay for real-time reconciliation and personalized digital billing. The results included a 21% increase in patient payments, a 50% reduction in patient AR days, 3.8× more payments via PatientWallet®, a 53+ patient NPS, 100% patient portal adoption and a 37% email open rate (13.3% above industry), accelerating collections and improving patient satisfaction.

Renown Health

Kara Martinezmoles

VP of Revenue Cycle