Case Study: Prisma Health accelerates patient access with Waystar’s real-time authorization automation

Prisma Health automates 80–85% of authorizations with Waystar

Prisma Health faced the challenge of keeping pace with constant changes from payers and patients to avoid delays in care. Their manual processes were not efficient enough to stay ahead. To address this, they partnered with vendor Waystar to implement real-time automation to improve patient access efficiency.

Using Waystar's Auth Accelerate solution within Waystar Authorization Manager, Prisma Health transformed its authorization workflows with API-driven automation. This implementation processed nearly 2,000 authorization transactions monthly, with 80-85% returned authorized without any manual intervention. Waystar's solution eliminated mundane tasks, allowed staff to focus on complex work, and enabled the organization to scale smarter without increasing headcount.

Prisma Health