Case Study: Urology of Greater Atlanta achieves faster, automated patient collections and streamlined revenue-cycle efficiency with Waystar Payments

Optimizing patient collections: A strategic imperative for practice

Urology of Greater Atlanta, a multi-location urology practice, was struggling with rising patient financial responsibility as more patients enrolled in high‑deductible plans and post‑service payments slowed. To modernize collections and reduce staff burden, the practice turned to Waystar and implemented Waystar Payments—leveraging the Greenlight feature for online bill pay, secure card storage, and automated payment plans.

Waystar deployed Greenlight to capture time‑of‑service payments, set up one‑time charges or recurring plans, and automate post‑adjudication collections. Within six weeks the practice reported simplified revenue‑cycle workflows, significantly less paperwork, reduced staff time spent on collections, positive patient feedback, and an expansion of Greenlight to seven additional offices—improvements Waystar expects will boost cash flow and cut third‑party collections.

Urology of Greater Atlanta

Cheris Craig

Chief Administrative Officer