Case Study: Novant Health achieves $7.5M in recoverable net revenue in 15 months with Waystar Charge Integrity

Novant Health Identifies $7.5 Million in Recoverable Net Revenue in Just 15 Months

Novant Health faced persistent charge-capture leakage driven by human error, new charges and staff unfamiliarity, and their previous tool produced massive data but lacked trend analysis and generated 70–75% false positives—forcing eight team members to spend significant time parsing data instead of educating clinical teams. To address this, Novant Health selected Waystar’s Charge Integrity solution for its trending, reporting, and charge-accuracy capabilities and ease of integration with Epic.

Waystar implemented Charge Integrity with nimble reporting, predictive analytics, clinical auditing support, and workflows that pushed actionable data to clinical teams, which eliminated most false positives and enabled targeted training. As a result, Waystar helped Novant Health identify $7.5 million in recoverable net revenue in 15 months, reduce charge-case volumes from hundreds per month to as few as five in one example, and cut substantial staff man-hours.

Novant Health

Harriett Johnson

Assistant Director, Revenue Integrity