Case Study: Texas Retina Associates achieves 4% increase in net collections, 31% fewer AR days and 60% fewer denials with Waystar Perform (Waystar)

National leader in sub-specialty leverages analytics to drive process improvements, conduct targeted training and increase net collections by 4%

Texas Retina Associates, a Dallas-based national leader in retina sub-specialty care with 14 locations and 18 specialists, faced a revenue-cycle reporting problem: manual Excel-based reports consumed 30+ hours per week and were often outdated. Administrative Director Bill Koch evaluated analytics options and selected Waystar, implementing Waystar® Perform™ to get up-to-date, revenue-cycle–mapped KPIs and streamline reporting.

Waystar provided an integrated analytics solution (Waystar Perform, augmented by Waystar® ClaimFlow™ for denials) that cut report generation from roughly 30 hours to under 30 minutes, enabled targeted staff training, and clarified payer vs. systemic issues. As a result of Waystar’s tools and insights, Texas Retina Associates increased net collections by 4%, reduced AR days by 31%, and lowered its denial rate by about 60% (from 5% to under 2%).

Texas Retina Associates

Bill Koch

Administrative Director