Case Study: Prima CARE boosts upfront collections by $100K and improves billing transparency with Waystar Care Estimator

Multi-specialty provider group leverages care estimation solution to improve billing and improve collections

Prima CARE, P.C., a multi-specialty provider group serving roughly 120,000 patients across 12 locations in southern coastal New England, was struggling with rising patient deductibles and no way to provide upfront cost estimates. That lack of transparency left patients surprised by balances, increased administrative work and AR days, and prompted Prima CARE to choose Waystar and its Waystar Care Estimator to bring price visibility to high-end diagnostic services.

Waystar implemented the Waystar Care Estimator with minimal onboarding while Prima CARE hired a revenue-cycle specialist and began generating estimates 24 hours before appointments and collecting at time of service or via payment plans. In about five months Prima CARE collected more than $100,000 in additional time-of-service payments, reduced billing mailings and staff effort, improved price transparency and collection of old balances, and plans to expand Waystar Care Estimator to other departments.

Prima CARE

Stephanie Pacheco

CPC, Billing Department Supervisor