Case Study: Excel Eye Center achieves faster reimbursement and a 63% reduction in AR days with Waystar

Multi-Site practice keeps focus on faster reimbursement

Excel Eye Center, a growing multi-site ophthalmology practice in Provo, Utah, was facing revenue cycle slowdowns as it expanded: average AR was 48 days, AR >90 days was 20%, and net collections averaged 88%. The practice needed a clearinghouse that offered real-time eligibility, electronic EOB/ERA, electronic secondary submissions, rapid turnaround and dynamic claims correction to reduce days in AR and streamline billing. After implementing a new practice management system, Excel Eye Center selected Waystar and its web-based clearinghouse and end-to-end cloud revenue cycle technology to address these needs.

Waystar implemented an integrated practice management and web-based clearinghouse solution, provided training and support, and enabled electronic remittance and same-day claim responses and corrections. As a result, Excel Eye Center cut AR days by 63% (to about 30 days), reduced AR >90 days by 65% (from 20% to 7%), increased net collections by 11% (to 98%), began posting payments within 14 days, and now processes roughly 300 claims daily with five fewer FTEs—demonstrating faster, more accurate reimbursement under Waystar.

Excel Eye Center

Brittney Wachter

Business Manager