Case Study: Mercy Health achieves 12% increase in point-of-service collections with Waystar's Epic Benefits integration

Mercy improves patient collections with Waystar-Epic integration

Mercy Health, a large non-profit health system operating 45 acute care hospitals and 700+ outpatient sites, faced difficulty producing accurate point-of-service patient estimates because Epic’s Benefit Collector lacked the logic to match procedures with service codes. To address rising patient financial responsibility and grow upfront collections, Mercy Health engaged Waystar and its automated “Epic Benefits” module to overcome the limits of Epic’s native tools.

Waystar built an Epic-integrated solution that automatically selects the correct service codes and feeds refined benefit data into Epic’s Benefit Collector, removing manual rule customization and streamlining workflows. As a result of Waystar’s implementation, Mercy Health saw a 12% increase in point-of-service collections in one year, significantly reduced staff manual effort, improved estimate accuracy, and enhanced patient financial transparency.

Mercy Health

Betty Wikoff

Vice President of Patient Access