Case Study: Kelsey-Seybold Clinic achieves higher upfront patient collections and a stronger revenue cycle with Waystar

Kelsey-Seybold Clinic - Customer Case Study

Kelsey-Seybold Clinic, a Houston-based multi‑specialty group, faced rising patient‑responsibility balances that threatened revenue and prompted staff turnover as the practice tightened upfront payment policies. To modernize collections and improve the patient financial experience, Kelsey‑Seybold partnered with Waystar and leveraged Waystar’s cloud-based platform and Patient Financial Experience capabilities to bring more consistency and automation to eligibility checks, balance calculations, and patient outreach.

Waystar supported implementation of coordinated workflows—pre‑visit outreach and reminders, scripted front‑desk conversations, centralized follow‑up, and tighter physician‑backed financial policies—so staff could proactively collect balances and counsel patients. The result was stronger physician buy‑in, higher upfront collections, fewer write‑offs and improved accounts receivable performance, demonstrating measurable improvement in the clinic’s financial stability using Waystar’s tools.

Kelsey-Seybold Clinic

Sherry Dade

Ambulatory Care Administrator