Case Study: Integrated Behavioral Health Network reduces AR by up to 60% and recovers over $1M with Waystar

Integrated Behavioral Health Network - Customer Case Study

Integrated Behavioral Health Network (IBHN), a network of 21 mental health agencies in Iowa, faced a critical revenue-cycle challenge: antiquated EHRs prevented electronic 837 claim submission, forcing staff to rekey claims or use paper and leaving some agencies up to three months behind in billing. To address these gaps and improve capture of earned revenue, IBHN selected Waystar as its clearinghouse and partner to modernize claims processing and revenue-cycle oversight.

Waystar implemented a suite of solutions — including Claims Manager, automated claims monitoring, Eligibility, Remit Management, Denial & Appeal Management, Analytics and Print Services — streamlining workflows and centralizing data. As a result, IBHN reduced AR by 12–15 days (individual agencies saw 40–60% AR reductions), achieved a 99.8% clean claims rate, eliminated roughly 10 minutes of staff time per non-workable denial, accelerated payer turnaround, and recovered more than $1M in improperly denied payments — demonstrating measurable revenue and efficiency gains driven by Waystar.