Case Study: Clinical Revenue Management Services achieves 99.9% clean claims rate, $19.3M recovered and reduced AR days with Waystar

Improves operational efficiency and performance

Clinical Revenue Management Services, the billing business unit of American Addiction Centers, was losing claims and suffering long, 72-hour support delays from its prior clearinghouse—issues that increased AR days and hurt cash flow. Seeking responsive service, Clinical Revenue Management Services chose Waystar and implemented Waystar’s Claims Manager, Claims Monitoring, Eligibility, Remit Management and Denial and Appeal Management solutions.

Waystar staged the rollout with weekly project meetings and streamlined onboarding, delivering automated claims monitoring, guided claim fixes and organized denial workflows. As a result, Waystar helped Clinical Revenue Management Services raise clean-claim rates from 94% to 99.9%, rebill $19.3M in previously denied claims in 12 months, and improve AR by 3–17 days by identifying and addressing pended claims 3–17 days earlier—while providing faster, more responsive support and better analytics.