Case Study: Shields Health Care Group achieves $807K+ bottom-line improvement by cutting denials and bad debt with Waystar

How Waystar enabled Shields Health Care Group to remain the value provider in their market, reduce bad debt + cut down on denials

Shields Health Care Group, a 30-facility radiology group in Massachusetts and New Hampshire, faced rising bad debt (approaching $2.5M) and needed to improve patient access and revenue capture to remain a value provider in a competitive market. To address this, Shields partnered with Waystar and used Waystar Authorization and Waystar’s revenue cycle/eligibility tools to modernize and centralize their patient access processes.

Waystar helped Shields implement an exception-based revenue cycle team, revamp eligibility workflows with demographic validation, deploy automated authorization workflows and exception-based worklisting, and train staff on Waystar Authorization. Over two years, Shields reduced authorization- and eligibility-related denials by $478K, lowered bad debt by 0.74%, and achieved more than $807K in positive impact to their bottom line.

Shields Health Care Group