Case Study: Proliance Surgeons achieves 33% productivity gain and $200K/year savings with Waystar

How Waystar enabled Proliance Surgeons to increase productivity without increasing headcount + reduce costs around patient statements and patient payments

Proliance Surgeons, a large multi-specialty surgery organization with over 450 providers processing about 1.4 million claims annually, struggled with inefficient manual revenue-cycle processes, no rejection management, and a looming Medicare deadline. After evaluating vendors, they partnered with Waystar and adopted its revenue-cycle solutions—including Claims, Remits, Claim Monitoring, Denials + Appeals, Statements, and Patient Payments—supported by a white-glove implementation and ongoing training.

Waystar’s unified platform automated workflows and provided complete visibility into the revenue cycle, allowing Proliance Surgeons to eliminate one FTE (reallocating those resources), double patient payment collections from $1M to $2.4M in two months, project $200K/year in statement cost savings, cut claim status-check time from 15–20 minutes to 2–5 minutes per claim, save 2–4 hours per week on secondary billing per care center, and achieve a 33% increase in staff productivity—resulting in faster payments, lower costs, and improved cash flow.

Proliance Surgeons

Jessica Weathers

Director of Revenue Cycle