Case Study: New Bedford achieves streamlined workflows, enhanced revenue-cycle visibility, and reduced denials with Waystar

How Waystar enabled New Bedford to improve workflows, achieve greater revenue cycle visibility + business intelligence while reducing denials

New Bedford, a practice management service provider, faced long-standing revenue cycle challenges after 20 years with a vendor that failed to deliver requested improvements. Seeking a more systematic approach to eligibility, claims, reporting and workflows, New Bedford selected Waystar and implemented the Waystar platform with 12 technology solutions, including Eligibility, Professional Claims, Denial Management, Coverage Detection, Analytics Peak, Patient Payments and EOB/ERA conversion.

Waystar delivered a smooth implementation and payer enrollment, automated rules-based work assignments, faster eligibility checks and real-time coverage detection (returning insurance info in minutes). In less than a year the Waystar platform reduced manual paper work—eliminating the need to scan roughly 15,000 EOB pages per month—improved claims and denial management, decreased call volume and statement costs, and provided analytics-driven visibility to spot denial trends and reallocate resources for measurable revenue cycle gains.

New Bedford

Caity Liggon

Director of Billing