Case Study: Naveris achieves 25% improvement in payer payments and scalable claims processing with Waystar

How Waystar enabled Naveris to handle aggressive growth while providing the flexibility to add additional solutions as needed

Naveris, a U.S. specialty lab that developed a new non‑invasive HPV cancer detection test, opened one month before the COVID‑19 pandemic and faced major revenue‑cycle challenges: 100% of claims were denied because the testing lacked a standard CPT code, and the team had no practice‑management system or capacity for manual processing. Naveris turned to Waystar for an electronic revenue‑cycle and practice‑management solution, deploying modules such as Claim Manager, Remits, Patient Payments + Portal, and Patient Statements + Lockbox to replace paper workflows.

Waystar’s platform enabled Naveris to scale quickly—submitting more than 5,000 claims with just three staff (with projections of ~20,000 claims in 2022 and >60,000 in two years)—and delivered a 25% improvement in payer payments to date, with that gain expected to double once a standard CPT code is assigned. Waystar also streamlined patient collections and statements, giving the billing team easier workflows and a better patient payment experience without adding headcount.

Naveris

Lori Pletcher

Enrollment Specialist