Case Study: Rehab at Home achieves increased cash flow and reduced AR days with Waystar

How switching back to Waystar increased cash flow and reduced AR days

Rehab at Home, a home healthcare provider in Arlington, Texas, needed a new clearinghouse that would integrate seamlessly with its practice management system and be implemented quickly after a frustrating 10 months with its previous vendor. The organization selected Waystar and sought Eligibility, Professional Claims, and Remits solutions to improve eligibility checks, claims submission, and remittance processing while receiving sustained, responsive support.

Waystar implemented its Eligibility, Professional Claims, and Remits solutions (integrated with Rehab at Home’s PM system in under 30 days), added analytics for finance oversight, and delivered rapid customer support. As a result, Rehab at Home achieved a 98.6% average clean claims rate, a 21% decrease in denials, a 20% reduction in AR days, and noticeably improved cash flow and productivity thanks to Waystar’s streamlined claims and remits processing.

Rehab at Home

Joyce Spencer

Billing Coordinator