Case Study: Northside Hospital Orthopedic Institute achieves 30% improved vendor performance and $2.6M annual collections with Waystar

How leveraging Waystar’s predictive analytics to create an optimized insource/outsource program increased payment collection + reduced cost to collect

Northside Hospital Orthopedic Institute engaged Waystar to address rising patient-pay balances and burdensome manual revenue-cycle tasks. They needed to automate presumptive charity eligibility to meet 501(r) requirements, improve patient-pay collections across internal teams and external vendors, and maximize return on both internal and vendor resources while accelerating cash and reducing costs.

Waystar deployed Agency Manager plus the Advanced Propensity to Pay and Presumptive Charity modules to monitor and audit vendor activity, create an optimized insource/outsource program, and automate charity screening. Waystar’s solution drove a 30% improvement in vendor performance, $2.6M in additional annual collections, a 35% decrease in day‑365 aging inventory, FTE savings, and $32M qualified for full presumptive charity.

Northside Hospital Orthopedic Institute

Kathy Dougherty

Vice President/Revenue Cycle Management